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Work with BePro

Learner Experience Manager - Apprenticeships


Key Activities and Responsibilities
• To manage a team of development coaches to ensure they achieve KPI’s and targets and supporting them in all aspects of the role.
• To be the first point of contact for development coaches with day-to-day operational queries.
• Responsible for ensuring development coaches follow the correct processes for scheduling learner visits, sign up and completions.
• Use MI data to track learner progression and achievement.
• Gather data to identify learners at risk of not completing or going past their PED

• Ensure all direct reports have Personal Career Development Plans in place and receive regular performance and feedback reviews.
• Ensure the team are continually trained and developed.
• Work with Quality and Administration teams to ensure compliance with SLA’s at all times.
• Provide monthly one-one review sessions with direct reports.
• Deliver part of the induction for new development coaches
• Carry out performance management measures where required

Key Performance Indicators
• 85% timely success to be maintained across each coach’s caseload
• 100% accurate completion of learner progression reviews and all ESFA/Ofsted related paperwork
• Ensure 90% of learner work is marked within 28 days and a plan put in place where it is not
• Respond to emails within 2 working days, ensuring direct reports do the same
• Complete regular audit checks each month

Key Behaviours
• Passionate about the delivery of an outstanding learning environment and supporting the learner to succeed
• Encourage ownership and accountability – team
• Open, honest and transparent and always act with integrity
• Collaborative –take ownership but also draw on the benefits of teamwork
• Take accountability to solve the problem
• Responsive to change and dedicated to continuous improvement

• Excellent training and coaching delivery skills
• Able to build and maintain good relationships
• Commercial awareness and knowledge of apprenticeship funding
• Influencing skills
• Attention to detail
• Able to prioritise own work and work well under pressure
• Flexible, enthusiastic and committed
• Advanced communication skills – written and verbal
• Able to analyse data and reporting on findings
• Microsoft experience – Excel, PowerPoint, Outlook

Essential Criteria
• Ideally 3 years’ experience of managing and leading teams
• 12 month’s experience of using learning apprenticeship platforms such as Bud, Learning Assistant, Onefile.
• Significant experience of supporting learners using a blended approach of face-to-face and remote support
• Understanding and knowledge of new apprenticeship standards
• Learner focused with a proven track record in supporting their achievement, retention and motivation
• Qualifications in English and maths at a minimum of Level 2
• Full, clean UK driving license
• Flexibility to travel and stay away from home overnight from time to time
• Commitment to own continuous professional development
• Minimum Level 5 Management/HR qualification

37 days holiday
Health Assured Access
Development opportunities
Length of service awards
Sick pay

To apply, please send your cv and application to The position is to start on or before 1st February 2023.


Home based with some travel when required


Full time permanent

Apply now

Apply for a role with BePro by completing the below form.

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