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Operations Manager

(Level 5)

Operations managers undertake leadership and management duties with teams and senior managers where there is a requirement to ensure that teams carry out their role to meet organisational goals. 


The broad purpose of the occupation is a leadership role, with operational and project responsibilities. An Operations Manager will have responsibility for managing individuals or a team. They provide direction, instructions, and guidance to ensure the achievement of set goals.


They are vital for the smooth functioning of all departments in any organisation and are often responsible for ensuring their function is correctly administered and maintained in line with legislation and the organisation’s policies and procedures. 


Operations Managers will provide clear, and inclusive leadership and direction relating to their area of responsibility within an organisation.


Typically, this involves setting, managing, and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation. In a smaller organisation they are also likely to contribute to the execution and achievement of the strategic objectives. 

Upon completion of this apprenticeship, providing you have 3 years experience in a management position, you can apply for Chartered Status.


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Building your Skills, Knowledge & Behaviours

An operations manager may work as part of a network or in a team setting. They work within agreed budgets and available resources and report to senior leaders.


They will be responsible for decision-making, and will guide or influence the decisions of others, including business continuity principles, collecting, and interpreting data to find trends, analysing resources, and identifying ways to improve efficiencies. 

Operations managers will understand how their role supports the wider organisation structure.

They will apply codes of practice, legislation, and regulations in respect of their organisation’s areas of operation.


This will apply not only to legal and ethical responsibilities, but will also include equity, diversity and inclusion, health and safety, and the sustainability impacts of the organisation

Making an Impact

In their daily work, an employee in this occupation interacts with their colleagues from other internal departments such as operational functions, human resources, finance, legal, IT, sales and marketing, and project groups. Operations managers also interact with external stakeholders such as customers, clients, or suppliers.


They may work in varied environments including in an office, onsite, or remotely and demonstrate a high level of flexibility and adaptability to meet the needs of the organisation. 

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Building your Career

Typical job titles include:

  • Operations Manager

  • Department Manager

  • General Manager

  • Regional Manager


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