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Terms and Conditions

Bespoke Professional Development and Training Limited Learner Terms and Conditions

These Terms and Conditions apply to Bespoke Professional Development and Training Limited. Company registration number: 09016102. Head office: Springboard Centre, 24 Ellerbeck Way, Stokesley TS9 5JZ.

‘BePro’ refers to Bespoke Professional Training and Development Limited. ‘Learner’ and ‘the learner’ refers to any student who has enrolled to complete a qualification with Bespoke Professional Training and Development Limited.

1 Advertised classes

1.1 We run courses to suit learners, and as such course dates, times and locations are not guaranteed and are subject to change at any time. We will ask learners for their preferred option upon enrolment and will endeavour to meet each learner’s requirements where we can.
1.2 In certain circumstances it may be necessary to change or cancel classes. In these cases we will offer alternative options to learners.

2 Fees

2.1 Submitting an enrolment form reserves a place on a course. Once the form is submitted the learner agrees to pay the full course cost.
2.2 If the learner’s employer is paying for the course, an invoice will be sent out and full payment is due before the course start date.
2.3 If a learner is self-funding a course, i.e. paying for it themself, they can set up a direct debit with BePro or pay in full.
2.4 Learners have the option to pay by bank transfer, cheque, card payment by phone or cash. Businesses can pay by bank transfer.
2.5 Any late payments may be charged interest and a late payment fee of £30 at the discretion of BePro.
2.6 BePro occasionally runs offers and promotions. Any offer or discounted cost applies to new learners only, and learners already enrolled are not eligible for any refund of costs.

3 On demand learning

3.1 Courses should be completed and all assessments submitted within 18 months of the start date. Additional time can be agreed with the learner, however the learner will be liable to pay extra costs for the additional tutor time and support received.
3.2 Support and tutorials by phone, email or Teams are included in the course cost. If face to face support or tutorials are required, this will incur a fee. The amount will be dependent on the learner’s location.

3.3 If the learner is not progressing as expected with a distance learning model, it may be possible to switch to an online live/face to face model. Any difference in course cost will be payable.

4 Cancellation

4.1 If BePro cancels a course we will offer learners a full refund of any money paid. Where possible we will offer a suitable alternative course.
4.2 A learner may cancel their place in exchange for a place on another BePro course subject to there being places available on that course. Any difference in payment must be paid up front.
4.3 If a learner cancels their place on a course a partial refund may be given:
4.2.1 If cancelled more than 15 days before the course start date, the amount will be refunded in full.
4.2.2 If cancelled 15 days or less before the course start date, 50% of the course cost will be refunded.
4.2.3 If cancelled 7 days or less before the course start date, no refunds will be given. Any monies owed to BePro must be paid within 30 days unless agreed otherwise.
4.4 On demand are deemed to have started their course once access to the BePro learning portal has been granted, and as such no refunds will be given after this point. If cancelled prior to access being given, the terms in point 4.3 stand.

5 Use of data and data protection

5.1 We will use your details to contact you with information regarding your course, and keep this information on file for the duration of your course and 12 months after in order to process your qualification. We will share certain data with the qualification awarding body in order for them to process your award. This includes your name, contact details, DOB, course studied and samples of your work. Apprentices will also have all data shared with the Education and Skills Funding Agency (ESFA) as this is a condition of apprenticeship. Anyone enquiring about a Personal Career Development Loan will have their personal data shared with the relevant agency to process this. We never sell your information or share it with any other third parties.
5.2 All reasonable measures will be taken to ensure your data is secure. We will not hold data any longer than necessary to deliver our services. Anyone can submit a request at any time for the information held on themselves. A copy of our full Data Protection Policy is available on request or on

6 Learning contract

6.1 The learner agrees to study for the advised number of hours to assist their learning. If any circumstances arise that may affect their learning, the learner should inform their tutor as soon as reasonably possible.
6.2 Some courses require membership of an official body. The learner is responsible for joining the relevant body and is responsible for all costs associated with membership.
6.3 Assignments submitted will be marked and feedback provided within two weeks of the submission date.

6.4 BePro will support learners up to six months after the last date within the scheme of work provided at the start of your program of study (in exceptional cases we will review this stipulation).

7 Escalation of problems
7.1 If you encounter any issues relating to your studies, please speak to your course tutor in the first instance. For complaints and grievances, please follow the BePro Complaints and Appeals Procedure,
available on request or at

8 Withdrawal of services
8.1 BePro reserves the right to make variations to or withdraw services if such actions are reasonably considered to be necessary by BePro, for example, where:
8.1.1 Events beyond BePro’s reasonable control prevent a service from being delivered either temporarily or permanently.
8.1.2 Information technology systems require essential maintenance work, upgrades or repairs.
8.1.3 Health and safety or other legal reasons apply.

9 Liability

9.1 BePro cannot accept responsibility, and expressly excludes liability to the fullest extent permissible by law, for:
9.1.1 All damage to your property (including to personal I.T. equipment and vehicles) unless it is caused by the negligence or default of BePro staff.
9.1.2 The non-return of work submitted for assessment.
9.1.3 Personal injuries or death except in so far as it is caused by the negligence of BePro or its staff.
9.1.4 All indirect and consequential losses, however arising.
9.1.5 Loss of opportunity and loss of income or profit, however arising.

10 Refer a friend scheme

10.1 BePro on occasion will run a ‘refer a friend’ scheme offering cashback to those who refer a new candidate to a BePro course. This scheme offers cashback when the referred person enrols on a course.
10.2 This is a cashback scheme and not a discount scheme. The cashback will be paid directly to the referrer. Where an employer is paying the learners’ fees, no discount will be applied.
10.3 Cashback is payable once the referred learner has enrolled and their first payment has been made.

11 General

11.1 By submitting an enrolment form you agree to abide by all of these Terms and Conditions as set out.
11.2 Learners agree to follow BePro’s policies, available at or on request.
11.3 BePro retains copyright over its resources and learning materials, and these must not be duplicated, shared or published anywhere without written permission.
11.4 The headings in these Terms and Conditions are included for convenience or reference only and shall not affect their interpretation.
11.5 These terms and conditions will be governed by and interpreted according to the law of England and Wales. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
11.6 If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

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