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Terms and Conditions

Bespoke Professional Development and Training Limited Learner Terms and Conditions

These Terms and Conditions apply to Bespoke Professional Development and Training Limited. Company registration number: 09016102. Head office: Floor 4 Universal Square, Devonshire Street, Manchester, M12 6JH.


‘BePro’ refers to Bespoke Professional Training and Development Limited. ‘Learner’ and ‘the learner’ refers to any student who has enrolled to complete a qualification with Bespoke Professional Training and Development Limited.

1 Advertised courses

  1. We run courses to suit learners and as such, course dates and times are not guaranteed and are subject to change.

  2. In certain circumstances it may be necessary to change or cancel courses. In these cases, we will offer alternative options to learners

2 Fees

  1. Submitting an enrolment form reserves a place on a course. Once the form is submitted the learner agrees to pay the full course cost. Please note that we do not provide refunds once the course is started.

  2. If the learner’s employer is paying for the course, an invoice will be sent out and should be paid before the course start date.


If a learner is self-funding a course, i.e. paying for it themself, they can set up a direct debit with BePro or pay in full. (if you finish the programme before the whole course cost has been paid we reserve the right to only certificate the course once full payment has been made).

  1. Learners have the option to pay by bank transfer, cheque, card payment by phone or cash. Businesses can pay by bank transfer or card payment.

  2. Any late payments may be charged interest and a late payment fee of £30 at the discretion of BePro.

  3. BePro occasionally runs offers and promotions. Any offer or discounted cost applies to new learners only, and learners already enrolled are not eligible for any refund of costs.

3 On demand learning

  1. Courses should be completed and all assessments submitted within the course duration stated on the scheme of work. Additional time can be agreed with the learner, however the learner may be liable to pay extra costs for the additional tutor time and support received.

  2. Support and tutorials by phone, email or Zoom are included in the course cost. If face to face support or tutorials are required, this will incur a fee. The amount will be dependent on the learner’s location.

4 Cancellation

  1. If BePro cancels a course, we will offer a full refund of any money paid. Where possible we will offer a suitable alternative course.

    2. A learner may cancel their place in exchange for a place on another BePro course subject to there being places available on that course.      Any difference in payment must be paid upfront

  1. If a learner cancels their place on a course a partial refund may begiven:

    1. If cancelled more than 15 days before the course start date, the amount will be refunded in full.

    2. If cancelled 15 days or less before the course start date, 50% of the course cost will be refunded.

    3. If cancelled 7 days or less before the course start date, no refunds will be given. Any monies owed to BePro must be paid within 30 days unless agreed otherwise.

  2. On demand learners are deemed to have started their course once access to the BePro learning portal has been granted, and as such no refunds will be given after this point. Once the learner has accessed the course then the full cost of the course must be paid by the agreed payment method within the agreed timeframe.

  3. If a learner wishes to take a break in learning this will be reviewed on a case by case basis however payment will still be due.

5 Use of data and data protection

  1. We will use your details to contact you with information regarding your course and keep this information on file for the duration of your course and 12 months after in order to process your qualification.

  2. We will share certain data with the qualification awarding body in order for them to process your award. This includes your name, contact details, DOB, course studied and samples of your work. Apprentices will also have all data shared with the Education and Skills Funding Agency (ESFA) as this is a condition of an apprenticeship. Anyone enquiring about a Personal Career Development Loan will have their personal data shared with the relevant agency to process this. We never sell your information or share it with any other third parties.

  3. All reasonable measures will be taken to ensure your data is secure. We will not hold data any longer than necessary to deliver our services. Anyone can submit a request at any time for the information held on themselves. A copy of our full Data Protection Policy is available on request or on

6 Learning contract

  1. The learner agrees to study for the advised number of hours to assist their learning. If any circumstances arise that may affect their learning, the learner should inform their tutor as soon as reasonably possible.

  2. Some courses require membership of an official body. The learner is responsible for joining the relevant body and is responsible for all costs associated with membership.

  3. Assignments submitted will be marked and feedback provided within four weeks of the submission due date. Assignments handed in early will not be marked any earlier, and late submissions may be marked outside of the marking window.

  4. BePro will support learners up to six months after the last date within the scheme of work provided at the start of your program of study (in exceptional cases we will review this stipulation).

   5. Awarding bodies: All grades and marks given by BePro Assessors are subject to external moderation by the Awarding bodies we work with     such as the CIPD, CMI, Pearson and Skills First, therefore these marks could be overturned or changed and are not binding until moderated       and agreed by said Awarding bodies.

7 Escalation of problems

  1. If you encounter any issues relating to your studies, please speak to your course tutor in the first instance. For complaints and grievances, please follow the BePro Complaints and Appeals Procedure, available on request or at

8 Withdrawal of services

  1. BePro reserves the right to make variations to or withdraw services if such actions are reasonably considered to be necessary by BePro, for example, where:

  2. Events beyond BePro’s reasonable control prevent a service from being delivered either temporarily or permanently.

  3. Information technology systems require essential maintenance work, upgrades or repairs.

   4. Health and safety or other legal reasons apply.

9 Liability

  1. BePro cannot accept responsibility, and expressly excludes liability to the fullest extent permissible by law, for:

  2. All damage to your property (including to personal I.T. equipment and vehicles) unless it is caused by the negligence or default of BePro staff.

  3. The non-return of work submitted for assessment.

4. Personal injuries or death except in so far as it is caused by the negligence of BePro or its staff. All indirect and consequential losses, however arising.

5. Loss of opportunity and loss of income or profit, however arising.

10 Refer a friend scheme

  1. BePro on occasion will run a ‘refer a friend’ scheme offering cashback to those who refer a new candidate to a BePro course. This scheme offers cashback when the referred person enrolls on a course.

  2. This is a cashback scheme and not a discount scheme. The cashback will be paid directly to the referrer. Where an employer is paying the learners’ fees, no discount will be applied.

  3. Cashback is payable once the referred learner has enrolled and their first payment has been made.

11 General

  1. By submitting an enrolment form you agree to abide by all of these Terms and Conditions as set out.

  2. Learners agree to follow BePro’s policies, available at or on request.

  3. BePro retains copyright over its resources and learning materials, and these must not be duplicated, shared or published anywhere without written permission.

  4. The headings in these Terms and Conditions are included for convenience or reference only and shall not affect their interpretation.

  5. These terms and conditions will be governed by and interpreted according to the law of England and Wales. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

  6. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

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